Update: Expert Microsoft Teams Solutions available for pre-order

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And it’s a wrap! Thanks to our great team for working tirelessly to make this an exciting and complete book covering the entire Teams experience.

Thanks to everyone on our scoping, authoring and review team (Yura, Grant, Angel, and Alan) who helped get this book over the finish line.  We had a lot of last-minute changes (including expanded coverage on call queues and auto attendants, a walk-through of deploying Operator Connect, and voice-enabled channels).

We’re still finalizing a few things (so a few chapter titles/headings may change), but here’s the top level outline:

Chapter Title Topics
1 Teams Overview Azure AD architecture Organization and user interface Instant messaging, chat, and presence; calendaring; mobile devices
2 Approvals Creating and responding to approvals; administration of the Approvals app
3 Task Management Planner, To Do, and the Tasks App
4 Bookings Creating and managing a booking calendar; integration with other apps and services
5 Meetings Scheduled, Ad-hoc, and Channel meetings Meeting features (including transcription, recording, webinars, break-out rooms, and registration), meeting options, audio conferencing
6 Meeting Rooms Licensing and configuring Meeting Rooms, Room scheduling, Meeting room devices
7 Live Events Scheduling live events; presenting and sharing content and invitations; external meeting production
8 Teams app development Building and publishing apps in Teams
9 Workflow integration Connecting Power Automate to Teams, including posts and notifications
10 Power Virtual Agents Creating and publishing chat bots
11 Planning Teams Phone Terminology, including calling plans, communication credits, conferencing, and emergency policies, calling features, location-based routing, media bypass, and survivable branch appliances
12 Deploying Teams Phone Choosing phone system architectures (Calling plans/Cloud-only, direct routing, and Operator Connect), Implementing phone system features (including E911), number porting, assigning phone numbers, policies (call park, calling, caller ID, emergency), Configuring outbound calling
13 Configuring Advanced Teams Phone Features Configuring holidays, auto attendants, and call queues; working with voice-enabled channels
14 Microsoft Teams devices Working with phones, Teams rooms, collaboration bars, and Teams displays
15 Planning and adoption The Microsoft Teams adoption framework
16 Governance Identity and authentication, Compliance (including retention and information barriers) Lifecycle management (including provisioning and access packages)
17 Integration with Exchange Hybrid Enabling and configuring hybrid connectivity between Teams and Exchange
18 Security and Data Protection Conditional Access, Data Loss Prevention
19 Reporting Call Quality Dashboard, Call detail reports, User-based call reports, Live events, Teams usage, auto attendant and call queue reporting
Appendix A Direct Routing and Operator Connect Planning considerations for deploying Direct Routing; Configuring Operator Connect

You can go pre-order it here: https://www.amazon.com/gp/product/B09DDV1WR6

Thanks!

author avatar
Aaron Guilmette
Helping companies conquer inferior technology since 1997. I spend my time developing and implementing technology solutions so people can spend less time with technology. Specialties: Active Directory and Exchange consulting and deployment, Virtualization, Disaster Recovery, Office 365, datacenter migration/consolidation, cheese.